Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive operational excellence in a remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Oversee the development and iteration of support tools, ensuring alignment with organizational goals
- Conduct code and architecture reviews while providing career development support to team members
Required qualifications
- 5+ years of engineering experience focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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