Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools and drive the development of a best-in-class support experience for fans in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance fan support tools
- Rapidly build and iterate tools to improve fan experience while maintaining operational excellence
- Collaborate with Technical and Product counterparts to align team vision with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering impactful customer support experience software
- Experience with AI agent optimization and custom tools for support efficiency
- Ability to communicate complex technical concepts to non-technical audiences
Complete Job Description
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