Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools and drive enhancements to fan support experiences in a flexible work environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support workflows
- Oversee the development and iteration of tools that enhance fan experience while maintaining operational excellence
- Collaborate with cross-functional teams to align technical and product strategies with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering impactful customer support software
- Experience with AI agent optimization and support tools in a marketplace environment is preferred
- Strong ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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