Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and processes to enhance fan experiences, while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Own the technical vision for support systems and integrations, ensuring high operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding and 2+ years in an engineering management role
- Proven track record of leading teams to deliver exceptional user experiences in customer support software
- Experience with AI agent optimization and building tools for customer service efficiency
- Ability to communicate complex technical concepts to non-technical stakeholders
- Familiarity with customer support tools and workflows to inform technology decisions
Complete Job Description
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