Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools and drive the development of a best-in-class fan support experience, all while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance fan support tools
- Rapidly build and iterate on tools to improve fan experience and maintain operational excellence
- Collaborate with Technical and Product teams to align the support vision with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading customer support experiences
- Experience with AI agent optimization and customer support tools
- Strong ability to communicate technical concepts to non-technical stakeholders
Complete Job Description
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