Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will manage the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer experiences in support software
- Experience in building and leading lean engineering teams
- Familiarity with customer support tools and workflows to inform tooling decisions
Complete Job Description
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