Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time Engineering Manager will oversee the technical vision and development of support tools, enhancing fan experiences through innovative solutions in a remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Own the technical vision for core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to establish a compelling vision that aligns with business goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer experiences through UX innovation
- Experience in building and leading lean teams that achieve impactful results
- Familiarity with customer support tools and workflows relevant to engineering decisions
Complete Job Description
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