Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, while working in a flexible remote environment.
Key responsibilities
- Manage and guide a team of Backend, Frontend, and AI engineers in building and optimizing support tools
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with technical and product teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in enhancing customer support experiences in a marketplace environment
- Experience with AI agent optimization and custom support tools
- Strong understanding of technology industry and customer support workflows
Complete Job Description
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