Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of support tools and integrations, enhance fan experiences, and drive operational excellence in a remote or flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Own the technical vision for support tools and ensure high standards of operational excellence
- Collaborate with cross-functional teams to align the engineering roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of delivering industry-leading user experiences in customer support software
- Experience in building and leading lean teams that achieve impactful results
- Familiarity with customer support tools and workflows to guide technology decisions
Complete Job Description
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