Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will define and optimize the support experience for fans, enhancing operational excellence through the development of AI-powered tools and integrations in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and iterate support tools
- Own the technical vision for support tools and integrations, ensuring high operational standards
- Collaborate with Technical and Product teams to align the engineering roadmap with business goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Familiarity with a variety of technologies, including Python, Go, and AWS
Complete Job Description
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