Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and systems to enhance fan experiences, while working in a flexible environment that allows for both remote and onsite collaboration.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to deliver high-quality support tools
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the engineering roadmap with business goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in enhancing customer support experiences through technology
- Experience with AI agent optimization and customer support tools
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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