Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, drive product initiatives to enhance fan experiences, and ensure operational excellence in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize the support experience
- Rapidly build and iterate tools to improve fan outcomes and support workflows
- Provide technical guidance, conduct code reviews, and support career development for team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI tools and workflows to enhance customer service efficiency
- Strong understanding of technology industry trends and customer support tools
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,955 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
