Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and AI engineers to optimize support workflows
- Own the technical vision for core support tools and ensure high operational excellence
- Collaborate with cross-functional partners to align team goals with organizational objectives
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional customer support software
- Experience with AI agent optimization and support tools in a marketplace environment
- Strong ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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