Engineering Manager
Job Summary
The full-time salaried Engineering Manager will oversee a team of engineers focused on enhancing fan support through AI-driven tools and integrations, while shaping the technical vision and roadmap for support systems in a flexible work environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for core support tools and lead the development of features that enhance the fan experience
- Collaborate with cross-functional teams to align the engineering roadmap with organizational goals and resolve technical challenges
Required qualifications
- 5+ years of engineering experience, with at least 2 years in a management role leading productive teams
- Proven track record of delivering high-quality user experiences in customer support software, preferably in a marketplace environment
- Experience in building and leading lean, motivated teams capable of impactful results
- Strong understanding of customer support tools and workflows, with hands-on experience in related technologies
- Ability to communicate complex technical concepts to non-technical stakeholders effectively
Complete Job Description
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