Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will manage the development of innovative support tools and optimize fan experiences while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
- Collaborate with Technical and Product teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and tools to enhance customer service efficiency
- Familiarity with technology industry standards and customer support workflows
Complete Job Description
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