Engineering Manager
Job Summary
The full-time salaried Engineering Manager will lead a team of engineers focused on enhancing fan support through innovative tools and AI-driven solutions, while working in a flexible environment that allows for remote or in-office work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision and rapidly iterate on tools to improve fan experience and operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals and provide career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Ability to clearly communicate complex technical concepts to non-technical audiences
Complete Job Description
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