Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, manage the development of AI-driven fan support solutions, and enhance operational excellence in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to develop and optimize support tools
- Oversee the technical vision and ensure high standards of operational excellence across the platform
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals and drive impactful results
Required qualifications
- 5+ years of engineering experience, primarily focused on writing code
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Familiarity with a variety of technologies including Python, AWS, and customer support tools
Complete Job Description
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