Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and drive the roadmap to enhance fan outcomes
- Conduct code reviews, provide feedback, and support career development for team members
Required qualifications
- 5+ years of engineering experience focused on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience building and leading lean teams in a collaborative environment
- Familiarity with customer support tools and workflows to guide technical decisions
Complete Job Description
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