Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, while working in a flexible environment that allows for both remote and in-office collaboration.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support workflows
- Define and own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals and facilitate effective communication
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing engineering teams with a proven track record in delivering exceptional user experiences
- Experience in developing customer support software for marketplace products is preferred
- Strong understanding of customer support tools and workflows, along with the ability to make informed technology decisions
- Familiarity with programming languages such as Python, Go, or C#, and cloud infrastructure like AWS
Complete Job Description
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