Engineering Manager
Job Summary
Guiding a team of engineers, the full-time salaried Engineering Manager will lead the development of innovative support tools and optimize customer interactions, all while working in a flexible environment that allows for remote or onsite participation.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to enhance the fan support experience
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with technical and product teams to align the support strategy with business goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-quality customer support software in a marketplace environment
- Experience with AI agent optimization and custom support tools
- Strong understanding of customer support workflows and technology industry trends
Complete Job Description
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