Engineering Manager
Job Summary
Leading a team of engineers in a full-time salaried position, the Engineering Manager will own the technical vision for support tools, manage the development of AI-driven solutions, and enhance the fan support experience in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Oversee the technical vision and ensure operational excellence across the support platform
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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