Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for core support tools, enhance fan outcomes, and drive efficient support workflows in a flexible remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize the support experience
- Rapidly build and iterate tools to improve fan experience while maintaining operational excellence
- Collaborate with Technical and Product teams to align the team's vision with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on writing code
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience in building and leading lean teams that deliver impactful results
- Familiarity with AI agent optimization and custom tools for enhancing support efficiency
Complete Job Description
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