Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences while working in a flexible environment that allows for remote or onsite engagement.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven ability to deliver industry-leading customer support experiences
- Experience with AI agent optimization and support tools in a marketplace environment is preferred
- Strong knowledge of technology and customer support workflows
Complete Job Description
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