Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools, enhance fan experiences, and drive operational excellence in a flexible work environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support workflows
- Own the technical vision for support tools and integrations, ensuring alignment with business goals
- Collaborate with cross-functional teams to communicate technical decisions and resolve challenges
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of delivering exceptional user experiences in customer support software
- Experience in building and leading lean teams in a collaborative environment
- Familiarity with customer support tools and workflows to inform tooling decisions
Complete Job Description
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