Engineering Manager
Job Summary
Leading a team of engineers focused on enhancing fan support, the full-time salaried Engineering Manager will oversee the development of core support tools and processes, ensuring a best-in-class support experience in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to enhance support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Conduct code reviews and provide feedback while supporting team members' career development
Required qualifications
- 5+ years of engineering experience, with at least 2 years in a managerial role
- Proven track record in delivering high-quality user experiences in customer support software
- Experience in building and leading productive engineering teams
- Familiarity with AI tools and customer support workflows
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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