Engineering Manager
Job Summary
Guiding a talented team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative fan support tools, optimizing the customer experience through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to enhance support tools and workflows
- Own the technical vision for core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and support tools in a marketplace product organization is preferred
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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