Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will guide the development of innovative support tools and optimize fan experience through AI and automation, while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for support systems and rapidly build tools to improve fan interactions
- Collaborate with cross-functional teams to align technical and product strategies with business goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience managing productive engineering teams
- Proven ability to lead teams in delivering high-quality user experiences
- Experience with customer support software in a marketplace environment is preferred
- Familiarity with AI tools and workflows to enhance customer service efficiency
Complete Job Description
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