Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation in a flexible work environment.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and AI engineers to build and optimize support tools
- Own the technical vision and direction for SeatGeek's core support tools and integrations
- Conduct code reviews, provide technical feedback, and support the career development of team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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