Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of support tools and workflows to enhance fan experiences, while working remotely or in-office as preferred.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
- Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align technical decisions with organizational goals and facilitate career development for team members
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer experiences through effective UX
- Experience with customer support experience software in a marketplace product organization is preferred
- Familiarity with AI agent optimization and tools to enhance customer service efficiency
Complete Job Description
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