Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, enhance fan experiences through AI and automation, and drive operational excellence in a remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to develop and optimize support tools
- Oversee the technical roadmap, ensuring alignment with organizational goals and enhancing fan outcomes
- Conduct code and architecture reviews while providing feedback and career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI optimization for customer service tools
- Familiarity with various programming languages and technologies such as Python, Go, and AWS
Complete Job Description
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