Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, drive the development of AI-powered support solutions, and enhance fan experiences in a flexible work environment.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and applied AI engineers to optimize support workflows
- Oversee the development and iteration of tools that improve fan experience and operational excellence
- Collaborate with cross-functional partners to align team efforts with organizational goals and communicate technical decisions effectively
Required qualifications
- 5+ years of engineering experience with a focus on coding and 2+ years in an engineering management role
- Proven ability to lead teams in delivering exceptional user experiences in high-stakes environments
- Experience in building and managing lean, productive teams within a technology or marketplace organization
- Familiarity with customer support tools and workflows, particularly in relation to AI optimization
- Strong understanding of technical concepts with the ability to communicate effectively to non-technical stakeholders
Complete Job Description
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