Engineering Manager
Job Summary
Guiding a team of engineers, the full-time Engineering Manager will lead the development of innovative support tools and processes to enhance fan experiences while operating in a flexible remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support workflows and tools
- Own the technical vision for core support tools and ensure high operational excellence across the platform
- Collaborate with cross-functional teams to align the technical roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Track record of delivering exceptional user experiences in customer support software
- Experience fostering collaborative and inclusive team environments
- Familiarity with customer support tools and workflows to guide technology decisions
Complete Job Description
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