Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and AI-driven solutions to enhance fan experiences while working in a flexible environment that allows for remote or in-office work.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for support systems and ensure high operational standards across the platform
- Collaborate with cross-functional teams to define and communicate the roadmap and strategic direction for support initiatives
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing engineering teams that deliver exceptional user experiences
- Proven ability to lead teams in developing customer support software, preferably in a marketplace setting
- Experience with AI agent optimization and creating tools for support efficiency
- Strong understanding of customer support tools and workflows to guide technology decisions
Complete Job Description
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