Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will guide the development of innovative support tools and optimize fan experiences in a remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for core support tools, ensuring high operational standards and rapid iteration
- Collaborate with cross-functional teams to align the engineering roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Track record of delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Familiarity with a variety of programming languages and technologies, including Python and React
Complete Job Description
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