Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for core support tools, enhance fan outcomes, and drive efficient support workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers while overseeing the development of support tools
- Rapidly build and iterate on tools to improve fan experience and maintain operational excellence
- Collaborate with cross-functional teams to define the team's vision and align it with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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