Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan support experience through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Define and own the technical vision for support systems, ensuring operational excellence and rapid iteration
- Collaborate with cross-functional teams to align the support experience with organizational goals and drive impactful results
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing engineering teams
- Proven success in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and building tools for customer service efficiency
- Strong understanding of technology and customer support workflows
Complete Job Description
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