Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will guide the development of innovative support tools and enhance the fan experience through AI-driven solutions while working in a flexible remote environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and applied AI engineers to optimize support tools
- Own the technical vision and rapidly iterate on tools that improve fan support experiences
- Collaborate with cross-functional teams to align technical and product strategies with business goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and building tools for customer service efficiency
- Familiarity with various programming languages and cloud infrastructure technologies
Complete Job Description
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