Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and optimize fan experiences in a remote or flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to define and communicate the team's roadmap and objectives
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Strong understanding of technology industry standards and customer support workflows
Complete Job Description
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