Engineering Manager
Job Summary
The full-time salaried Engineering Manager will lead a team of Backend, Frontend, and applied AI engineers to enhance fan support tools and optimize the customer support experience in a flexible work environment.
Key responsibilities
- Manage and mentor a team of engineers, guiding the development of support tools and integrations
- Own the technical vision and ensure operational excellence across the support platform
- Collaborate with cross-functional teams to align technical and product strategies with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding and technical leadership
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and support tools in a marketplace environment is preferred
- Strong understanding of technology and customer support workflows to inform tooling decisions
Complete Job Description
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