Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and workflows to enhance fan experiences while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to drive the technical vision for support tools
- Rapidly build and iterate tools to improve fan experience and maintain operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading customer support software
- Experience with AI agent optimization and custom support tools
- Strong understanding of customer support workflows and technology decisions
Complete Job Description
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