Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will drive the technical vision for support tools and enhance fan experiences through innovative solutions in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support workflows
- Own the technical vision and rapidly build tools that improve fan outcomes and operational excellence
- Collaborate with cross-functional partners to align team goals with organizational objectives
Required qualifications
- 5+ years of engineering experience primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and support tools in a marketplace environment preferred
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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