Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools, enhance fan experiences, and drive operational excellence in a flexible remote or onsite environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Define and own the technical vision for SeatGeek's core support tools and integrations, ensuring high operational standards
- Collaborate with cross-functional teams to align the support experience with organizational goals and drive continuous improvement
Required qualifications
- 5+ years of engineering experience with a focus on coding and software development
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and building custom tools for support efficiency
- Strong understanding of customer support tools, workflows, and technology industry trends
Complete Job Description
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