Engineering Manager
Job Summary
Guiding a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan support experience through AI and automation in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Own the technical vision for core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to define the roadmap and communicate technical decisions effectively
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Familiarity with various technologies including Python, AWS, and customer support tools
Complete Job Description
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