Engineering Manager, Customer Experience

Job Summary

A company is looking for an Engineering Manager - Customer Experience Platform.

Key Responsibilities

• Lead the architecture, development, and rollout of the customer experience platform, including conversational AI and contact center tooling
• Collaborate with internal teams to define and execute technical strategy across deployments
• Oversee integrations with third-party systems and support customer implementations to meet performance and partner requirements

Required Qualifications

• Experience leading engineering teams building high-scale, customer-facing systems
• Strong technical background in modern backend development, distributed systems, and cloud infrastructure
• Familiarity with conversational AI or automation in voice and chat contexts
• Experience deploying customer service or CX platforms, including CRM or telephony systems
• Knowledge of SIP or related protocols, Scala or Java