Engineering Manager - CX/CCaaS

Job Summary

A company is looking for an Engineering Manager - CX/CCaaS Platform.

Key Responsibilities

• Lead engineering teams to ensure the reliability, performance, and scalability of customer experience platforms
• Collaborate with Product Management to define objectives and translate business requirements into engineering plans
• Oversee agile delivery processes and promote engineering best practices while remaining hands-on in development

Required Qualifications

• Minimum of 5 years of experience in software, infrastructure, site reliability, or platform engineering
• Demonstrated leadership capability and experience managing high-performing remote teams
• Proficiency in programming languages such as Python or Elixir, and experience in Linux or UNIX environments
• Experience with relational databases like MySQL or PostgreSQL and version control systems like Git
• Strong organizational skills and the ability to manage multiple priorities simultaneously