Engineering Manager - CX/CCaaS

Job Summary

Leading a team of senior software and infrastructure engineers, the full-time remote Engineering Manager - CX/CCaaS will drive the development, reliability, and continuous improvement of customer experience platforms while ensuring the delivery of innovative and scalable solutions.

Key responsibilities

• Oversee the engineering teams to ensure the reliability, performance, and scalability of the CX/CCaaS platform
• Collaborate with Product Management to align team objectives and translate business requirements into actionable engineering plans
• Build and mentor high-performing engineering teams through regular performance reviews and structured career growth plans

Required qualifications

• Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering
• Demonstrated leadership capability with a track record of driving initiatives and delivering results through others
• Proficiency in one or more programming languages such as Python or Elixir
• Hands-on experience working in Linux or UNIX-based environments
• Experience designing and optimizing relational databases such as MySQL or PostgreSQL