Engineering Manager, ServiceNow

Job Summary

Leading the evolution of the ServiceNow platform, the full-time remote Engineering Manager will define the long-term technical strategy, manage the product lifecycle, and mentor a high-performing team while ensuring the platform supports over 7,000 users.

Key responsibilities

• Define and drive the platform vision and technical strategy, aligning with business needs and scaling requirements
• Oversee hands-on execution, configuration, and customization of the ServiceNow ecosystem while managing technical architecture
• Direct the full product lifecycle for ServiceNow modules, balancing new feature development with platform stability

Required qualifications

• 6-8+ years of development experience in ServiceNow, with at least 5 years in product-focused and people management roles
• Proven experience customizing ServiceNow to meet business needs sustainably
• Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity with emerging features
• Proficient in implementing NowAssist, Virtual Agent, and integrating AI tools into workflows
• Strategic certifications such as Certified System Administrator (CSA) required; CIS-ITSM preferred