Engineering Resolution Engineer

Job Summary

A company is looking for an HPC & AI Software - Engineering Resolution Engineer.

Key Responsibilities

• Provide technical support for customer-reported issues escalated to level 3 support
• Analyze, reproduce, isolate, and resolve software issues while documenting the process
• Manage escalations to R&D or vendors and perform selected product pre-release testing

Required Qualifications

• Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent
• Typically 0-2 years of experience in a related field
• Knowledge of Linux operating systems and networking
• Experience with programming environments such as C, Fortran, Python, and MPI
• Familiarity with debugging and performance analysis tools