Enhanced Case Management Coordinator

Job Summary

A company is looking for an Enhanced Case Management Coordinator III.

Key Responsibilities

• Facilitate reviews, referrals, and outreach for medical management products while engaging with members
• Document all member engagement accurately within the Microsoft CRM system
• Manage escalated case management questions from members and collaborate with vendor partners

Required Qualifications, Training, and Education

• Bachelor's Degree or equivalent work experience required
• 3-5 years of administrative support experience required
• Experience in patient-provider engagement and coordination of care preferred
• Understanding of medical terminology and basic benefit plan design terminology
• Proficiency in Microsoft CRM system is preferred