Enhanced Services Specialist

Job Summary

To support operational tasks in benefits administration, the remote Enhanced Services Specialist will execute dependent verification audits, assist with billing reconciliation, and provide Tier 1 support for client inquiries.

Key responsibilities

• Process dependent eligibility verification requests and support audit processes to ensure compliance with regulations
• Assist with carrier billing reconciliation and resolve basic billing discrepancies while maintaining data accuracy
• Handle Tier 1 inquiries from employees and HR teams, providing guidance on dependent verification and billing issues

Required qualifications

• Bachelor's degree in Business, Human Resources, or a related field preferred
• 1-2 years of experience in benefits administration, billing reconciliation, or customer service
• Familiarity with benefits administration technology, such as DependentsAudit, Tabulera, or similar systems
• Intermediate Excel skills and knowledge of CRM or ticketing systems
• Strong attention to detail and ability to manage multiple priorities